Frequently Asked Questions

What is Telehealth?

Telehealth-sometimes referred to as telemedicine is the delivery of healthcare services via electronic technology such as video conferencing, internet apps, smartphone and landline communication systems. Through telehealth a healthcare provider can assess and diagnose illnesses, manage chronic diseases, triage for injuries and mental health therapy. This is ideal for anyone who is in need of healthcare services and prefers to meet with a provider at their convenience anytime and anyplace.

How does it work ?

• First, you schedule an appointment with one of our licensed, board-certified providers.

•After you schedule an appointment you will receive an email from Elation Health with your appointment time and a link to complete medical history forms and consents.

•You will receive a request for payment information sent to your phone the day of your appointment.

•You will connect with a licensed board-certified provider at your scheduled appointment time. Most appointments are 15 minutes.

•During your telehealth visit, you will speak with a licensed, board-certified provider online through your smartphone, computer or landline. The provider will listen to your questions and provide you with a diagnosis and care plan.

•The provider can also prescribe non-controlled substance medications, if deemed necessary. Your prescription will be sent to a pharmacy of your choice for same-day pick up.

•After your telehealth visit is complete, you will receive a follow up email from your provider inviting you to the Elation Passport patient portal (this is optional)

•If you create a patient portal account, you can see your provider’s notes to you. You will also be able to send messages to our office.

•You will be invoiced/charged for your visit.

Should I schedule a telehealth visit, in-person visit or go to urgent care or the ER?

Telehealth visits is not intended for use in medical emergencies. Immediately call 911 if you think you are experiencing a medical emergency. If you are experiencing any of the following medical issues go to the emergency room immediately.

•Chest Pain or Pressure

•Convulsion or Seizure

•Difficulty Breathing

•Stroke Symptoms: Trouble walking, speaking, understanding, paralysis, numbness or the face, arm or leg.

•Moderate to Severe Burns

•Mental Health Urgency: Suicidal or Homicidal Ideation

•Substance Abuse Urgency

•Serious Head, Neck or Back Injury

•Serious Limb Impairment or Broken Bone

•Poisoning

•Uncontrolled Bleeding

•Unconsciousness

What if the pharmacy doesn’t have my medication in stock?

Contact us immediately via email or text. We’ll gladly resend your prescription or transfer it to a different pharmacy. Unfortunately, this does not qualify for cancellation or refund.

Is my medication cost included in my telehealth visit?

Just like your traditional doctor’s office, patients are responsible for covering the cost of medications out of pocket or with insurance.

What if my insurance doesn’t cover my medications?

You may pay out of pocket or request an alternative drug.

Is the service fee refundable?

Yes, prior to us rendering the service. Unfortunately, the service fee is nonrefundable once we have rendered the service or ordered the prescription.

Our Services

Our Specialties

Drug and Alcohol Treatment

Genetic Testing through Genesight

Medication Management

Online Urgent Care

Psychotherapy

Telepsychiatry

Accreditations

AANP

American Association of Nurse Practitioners.

Board Certified

ANCC

American Nurses Credentialing Center

Board Certified