Privacy Policy

Please read the ONLINE PRIVACY POLICY before using this website.

SANN Healthcare, LLC, together with its affiliated companies (“we”, “us”, “our”, or “company”), respects the privacy of all our users and is committed to protecting it through our compliance with this policy.

Our privacy policy (“Privacy Policy”) summarizes what personal information we may collect when you visit our website at https://sannhealthcare.com, and/or any associated websites, mobile sites, applications, and products (collectively, the “Sites”) and the services available through the Sites, as well as all other online and offline interactions with us, including email, text, and other electronic communications between you and SANN Healthcare, LLC (the “Services”).

We are firmly committed to protecting the confidentiality of your Personal Information (as defined below). This Privacy Policy describes how we collect and use your Personal Information, your data protection rights, and how to exercise them. When referred to in this Privacy Policy, the term “Personal Information” includes any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household, including any information that is subject to applicable data protection laws. This Privacy Policy does not describe how we may collect, use, or disclose your Protected Health Information (as defined by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), which is covered by our HIPAA Notice of Privacy Practices, which is available here.

This Privacy Policy is incorporated into, and is subject to, the Terms of Use. By using the Sites and the Services, you accept and agree to the practices described in this Privacy Policy. In addition, your continued use of the Sites following the posting of any updates or changes to our terms and conditions means that you agree and accept such changes. If you do not agree with this Privacy Policy, please do not use the Sites or the Services or provide us with any Personal Information.

Capitalized terms used in this Privacy Policy and not defined herein shall have the definitions provided in our Terms of Use.

Personal Information We Collect

SANN Healthcare, LLC collects information that you provide, including but not limited to:

• Personal and contact information, such as your name, address, telephone number, email address, birth date, gender, race, electronic signature, and federal or state issued identification
• Payment information, such as credit card information, insurance information, and billing address
• Employment information, such as job title, professional experience, education, performance history, salary, and compensation
• Health information, such as physical or psychological state of health (e.g., laboratory data), medical history, medical treatment or diagnosis, and health care provider information
• Information you post, if you comment or otherwise provide information in a public space on the Sites
• Other information you give us when you contact our customer service team or otherwise communicate with us
• Username and password that you may select in connection with establishing your Account

We may use automated technology such as cookies and other tracking software to collect Personal Information from your computer system or mobile device. We may collect the following information:

• Internet Protocol (IP) address or other device identifier
• Browser type and version
• Browsing information, such as pages you view and the links you click, and whether you access our website via a social media site
• Time zone setting
• Browser plug-in types and versions
• Operating system and platform
• Other portable device information
• With your permission, we may also collect your precise location data. We may also collect the time spent visiting, usage patterns, and the domain name of the website from which you linked to the Sites

In addition to the above, if you are a Provider (as defined in our Terms of Use), we may also collect:

• Information about the Services with which you have engaged
• Details about our interactions with you and the agreements you have executed with us
• Public information related to your practice, such as license information, disciplinary history, legal and regulatory proceedings, and other due diligence information

How We Collect Your Personal Information

We may obtain Personal Information:

• When you provide it directly (such as by registering for your Account). We might also collect information if you post a review or contact us
• Automatically when you visit the Sites or use the Services (such as from cookies)
• From your communications with us through your use of the Services such as when you engage in our Telehealth services and/or interact with our in-app messaging services
• From third parties (such as when you make payments to us using our payment processor)
• From our affiliates, including the Providers (e.g., professional health care provider) about your participation in the Services

We may combine information from different sources. For example, we may combine information that we have collected offline with information we collect online, or we may combine information we get from a third party with information we already have.

If you submit any Personal Information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

Cookies and Other Tracking Methods

SANN Healthcare, LLC may use “cookies,” or small text files that are stored on your computer’s hard drive. Cookies ensure that the Sites’ content is presented in the most effective manner for you and your computer.

• Strictly Necessary Cookies: These cookies are essential in order to enable you to move around the Sites and use their features. Without these cookies, services you have requested, such as remembering your login details or submitted information, cannot be provided.
• Performance Cookies: These cookies collect anonymous information on how people use the Sites. For example, we use Google Analytics cookies to help us understand how individuals arrive at the Sites, browse or use the Sites, and highlight areas where we can improve such as navigation and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.
• Functionality Cookies: These cookies remember choices you make such as the country from which you visit the Sites, language, and search parameters. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
• Targeting Cookies or Advertising Cookies: These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an ad as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers.

We may use different kinds of cookies including session ID cookies and persistent cookies. Session ID cookies are used to personalize your user experience, to determine ways to improve the Sites and the Services we offer. These cookies are deleted when you close your browser session. Persistent cookies are used to collect information such as IP addresses, browser type, Internet Service Provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks.

You can change your settings for cookies and similar technologies by clicking on the cookie consent box on the Sites. In addition, you can refuse or accept cookies from the Sites at any time by activating the settings on your browser. You are always free to decline our cookies if your browser permits, but some parts of the Sites may not work properly if you do. Check the “Help” menu of your browser to learn how to change your cookie preferences. To find out more about cookies, visit www.aboutcookies.org.

We may also use technologies similar to cookies, such as Google Analytics. We use Google Analytics to collect anonymized statistics in order to improve the Sites and the Services. We do not combine the information collected through the use of Google Analytics with Personal Information. You can selectively disable Google Analytics by installing the opt-out component provided by Google on your browser. You can refer to the following links for more information: Google Analytics and privacy and Google Analytics opt-out browser.

Uses of Your Personal Information

SANN Healthcare, LLC may use your Personal Information to:

• Operate our business (e.g., manage your Account, provide and personalize our Services, and process payments)
• Provide customer support
• Communicate with you, including about the Services and the related services offered by Providers that treat you (e.g., surveys and feedback)
• Provide you with newsletters, articles, alerts, announcements, invitations, and other information about the Services
• Better design the Sites to improve users’ experiences, both in terms of content and ease of use
• Analyze your interactions with the Services and third parties’ online services so we can tailor our advertising in ways we think will interest you
• Ensure the security and integrity of the Services
• Manage our vendor and partner relationships
• Enforce our Terms of Use and other legal terms and policies
• Protect our and others’ interests, rights, and property (e.g., to protect our copyrighted materials)
• Comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts, and law enforcement requests
• Track and monitor end user interaction with the Services

We may aggregate and/or de-identify data about visitors to the Sites and use and disclose it for any purpose, including product and service development and improvement activities and clinical research purposes.

Sharing of Your Personal Information

SANN Healthcare, LLC will share your Personal Information as described in this Privacy Policy or when you otherwise consent (if required by law). We may share your Personal Information with our partners and affiliates as necessary to contact you or provide you with the requested Services. We may disclose your Personal Information to the Providers, pharmacies, or other persons or entities working on your behalf, including without limitation, for arranging appointments or communications, providing Telehealth or other health care services as part of the Services, obtaining medication,